A, Bidding for wedding dress does not include any accessories such as gloves, wedding veil and the crinoline or petticoat ( showed on the pictures)
B, Dress Can Be Made in Custom Size, Color, Design. We strongly recommend that you have your measurements taken by a professional before buying any gown online. Please follow the measurement instructions, and measure yourself carefully.
C. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you saw .
D. When your size is bigger than US size 16, you need to pay extra $20 for plus size .Hope you can accept it .
A perfect fitting dress starts with perfect measurements. Before ordering a made- to-measure dress, we strongly encourage finding a professional local tailor who can help you measure accurately. Here, we’ll show you which measurements are needed and how to correctly take them. Warning: measuring yourself at home is trickier than
you think! For best results, always have your measurements taken by a proffesional local tailor.
For Custom Made Dress, please complete the format below and offer us when you place the order.
1. Bust: __Cm/Inches
2. Waist:__ Cm/Inches
3. Hips: __Cm/Inches
4. Hollow To Floor Without Heel: __Cm/Inches
5. Natural Height: __Cm/Inches
6. Height of Heels:__ Cm/Inches
7.Shoulder to Shoulder:__Cm/Inches
8.Arms Eye:__Cm/Inches 9. Dress Closure(Zipper or Lace Up?): (Usually we recommand Lace Up) 10. Dress Color( Please select a Color No. from our Color Chart): Color NO. #
The payment methods we accept are Western Union, Money Gram, Master Card, VISA and so on. You can select the methods you like when you make the payment.
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress. If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
1. Defective, Damaged or Mis shipped Items
Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as “Proof of Damage” documentation from your delivery carrier in order to process your refund.
2. Sizing or Fitting Issues
As all of our dresses and clothing is hand-sewn, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
<1> Item is not the size you ordered
Should your item size differ from the specifications of your order by more than one inch, we encourage you to find to find a local tailor to make adjustments, and we will gladly reimburse you for up to 50% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
<2> item is the size you ordered but does not fit
For Custom-Made Order dresses, if the items do not fit properly but were made accurately according to your order specifications, you are eligible for a free, one-time-only re- sizing service. You are responsible for all shipping fees incurred.
3. Color Mismatch
The settings of your computer screen may alter the color of the pictures shown. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
4. Return Process
<1> Contact Customer Service within 7 days of receiving your order. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
<2> Once Customer Service has approved your request, please send the item within 5 days and the completed Product Return Form back to us as soon as possible.
<3> Once received at our facility, your return will be processed in 5 to 7 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.
*About Us&Contact Us*
We are a professional wedding & evening dress design and manufacture company in China. We have first-rate designers and high technic and very careful workers. All of our products are made of top quality materials and meticulous workmanship. We produce Bridal dress, evening gowns, bridesmaid dresses, mother of the bride dress, prom dresses, flower girl dresses, cocktail dress, party dresses and so on. Also we sell some wedding accessaries such as bridal jacket, wedding veils, gloves, petticoat and so on. We are prond to provide you with the best quality products and customer services at the lowest possible price. Thank you for spending your time visiting our items. If you have any question, please feel free to contact us:
Trade Manager ID:cn1511580287